This FAQ page answers common questions about ordering, delivery, refunds, privacy, and account safety when shopping at BDSMAustralia.com.au. Each answer links to the relevant policy page if you need more detail.
If your question isn’t listed, you can reach our team through the Contact page.
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If your question isn’t covered here, please reach out via our Contact page. Our team can assist before or after you place an order
Frequently Asked Questions
All orders are dispatched from Sydney, NSW, using Australia Post. Dispatch timing and delivery estimates are explained in our Shipping Policy.
Orders placed before 12:00pm AEST on business days are usually processed the same day. Orders placed after this time, on weekends, or on public holidays are generally processed the next business day. Processing rules are outlined in our Shipping Policy.
Major city and metro deliveries usually take 1–6 business days after dispatch. Rural deliveries may take 3–6 business days, with extra time possible for larger parcels.
Full delivery timeframes and conditions are listed in our Shipping Policy.
Yes. Free standard shipping is available on Australian orders over $200. Orders under this amount incur a flat shipping fee, shown clearly at checkout. Current rates are detailed in the Shipping Policy.
Yes. Orders are shipped in plain packaging. Bank or card statements show the charge as RMV Management, with no reference to adult products. Discreet handling is part of our store standards and is covered in our Terms of Service.
No. Change of mind returns are not accepted. Returns are only available for faulty items, damaged goods, incorrect items, or items not as described.
Eligibility rules and timeframes are explained in our Refund Policy.
Approved refunds are usually processed within 7 business days after inspection. Your bank or card provider may take additional time to finalise the transaction. Refund steps are outlined in the Refund Policy.
Yes. Personal information is collected only as required to process orders, provide customer support, and meet legal obligations. We do not sell or trade customer data.
How your data is collected, stored, and protected is explained in our Privacy Policy.
Yes. By using this site and placing an order, you confirm that you are at least 18 years old and that purchasing these products is legal in your location. Age and access rules are defined in our Terms of Service.
Inspect your order as soon as it arrives. If there is an issue, contact us with your order number and clear photos so we can assess it. Fault and damage handling steps are explained in our Refund Policy.