All items are shipped in discreet plain packaging via Australia Post Express Post, eParcel or Startrack
which is trackable once it reaches the destination post office. We never write anything on the packaging
that would identify the contents of the package or where it came from. Postage costs are flat and are $12.50
Australia wide whether it be for one item or multiple items. Buy more and save on postage and remember
orders over $200 are posted free of charge.
We aim to ship all orders on the day or next business day from when the order is made however in the
unlikely case we don't have the item in stock we will order it in and ship it as soon as possible. Our
estimated shipping time is between 2-10 business days. Currently we ship items Australia wide, and
overseas by request and quote on postage. It is your responsibility to enter the correct delivery address
details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the
order to the correct address if it is returned unless additional post charges are covered. If a wrong address
is entered and the item delivered and not return we are not obliged to offer a replacement. Please be
careful when entering your delivery address.
All import duties, tariffs and taxes are the responsibility of the customer.
International Shipping Methods
For all orders outside of Australia please send us a message with your order to quote post. Due to the
varying weights of many of our products it is difficult for us to judge what an item will cost. We charge
international post charges at cost + 10%.
Please note that customs officials of any country are authorized to, and sometimes do open packages
for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign
customs or governments. Please be aware that we will not issue refunds/ credits for seized items that are
not returned to us.
Contact customs officials in your country for the best information on how your order will be handled by
Customs duties may or may not be imposed by customs officials in your country. These fees are your
responsibility, and are not included in our shipping charges. Our customers tell us that fees are not
collected consistently on small parcels.
We legally have to include a description of the contents on all international orders. Our descriptions are
truthful but generic, NOT-sexually-related descriptions. For example, rubber plug, leather bracelets,
Return & Exchange Policy:
We return or exchange for faulty goods only for STORE CREDIT only, please order carefully. To ensure
the safety and health of our customers we do not accept returns or exchanges on items that can constitute
a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et
al). Once these items leave our warehouse, we consider them to be used and non-resalable.
1. All products are warranted by us for 30 days from the invoice date. If any product is found
DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY
defective item for that same item only and pay for all domestic shipping costs.
2. The customer is responsible for the cost of all shipping charges for the return of the goods so that the
item can be inspected to confirm fault or defect; for defective items, BDSM Shop Australia will cover the shipping
cost of the replacement item.
3. The customer may be charged a return services fee of 12.50AUD per order when an order is returned
due to a bad address or if a good is deemed to not be faulty or defective; this fee does not include shipping
charges to reship the order to a corrected address. Please ensure that your shipping information is accurate
before placing your order.
How to arrange your return or exchange: Please contact firstname.lastname@example.org or phone - to obtain
approval for your exchange. Returns will NOT be accepted without contacting us first. For faster service,
please have the following information on hand when calling for an RMA number: customer name, invoice
number, description of item and nature of the problem.
All products returned MUST: be 100 percent complete and in like new condition, contain ALL original
boxes and packing materials, contain all manuals, blank warranty cards and other accessories and
documentation provided by the manufacturer.